Individual Agent of the Year Awards (self-nominated)

All categories will be open to agents regardless of the sales channel in which they operate, including high street, homeworkers, call centre and online.

Leisure Agent of the Year

Agents operating in any sales channel, including high street, homeworkers, call centre and online. 

Written submission and panel interview at shortlist stage on Friday 4th May at Travel Weekly offices in central London.

This category is now closed

Provide examples and evidence where applicable:

  • Marketing and promotional activities
  • Product and destination knowledge
  • New business acquisition
  • Outstanding customer service levels
  • Retention of existing clients
  • Sales performance and margins

Young Leisure Agent of the Year

Agents 20 years of age and under before the entry deadline date, operating in any sales channel, including high street, homeworkers, call centre and online. Written submission and panel interview at shortlist stage on Friday 4th May at Travel Weekly offices in central London.

This category is now closed

Provide examples and evidence where applicable:

  • Marketing and promotional activities
  • Product and destination knowledge
  • New business acquisition
  • Ambition
  • Commitment to development
  • Outstanding customer service levels
  • Retention of existing clients
  • Sales performance and margins

Leisure Manager of the Year

Agents operating in any sales channel, including high street, homeworkers, call centre and online. Written submission and panel interview at shortlist stage on Friday 4th May at Travel Weekly offices in central London.

This category is now closed

Provide examples and evidence where applicable:

  • Leading and motivating a team of at least three staff in customer-facing roles 
  • Strong commercial awareness 
  • Exceptional people management skills 
  • Outstanding customer service levels from self and team 
  • Retention of staff 
  • Sales performance and margins

Business Excellence Awards (self-nominated)

Small Agency Website of the Year

For small agencies with less than 50 sales staff and with a customer-facing website, including online-only agencies and agencies in other channels with a web presence. A written submission is required.

This category is now closed

Provide a URL with examples and evidence where applicable:

  • Unique elements 
  • Strong design 
  • Clear navigation 
  • Rich content 
  • Customer-focus 
  • Good usability 
  • Clear booking messaging 
  • Use of social media 
  • Proof of ROI and business generated

Large Agency Website of the Year

For large agencies with 50 or more sales staff and with a customer-facing website, including online-only agencies and agencies in other channels with a web presence. A written submission is required.

This category is now closed

Provide a URL with examples and evidence where applicable:

  • Unique elements
  • Strong design
  • Clear navigation
  • Rich content
  • Customer-focus
  • Good usability
  • Clear booking messaging
  • Use of social media
  • Proof of ROI and business generated

Agency Promotion of the Year – small and large

Small = less than 50 sales staff; Large = 50 or more sales staff

Any agency which has instigated and delivered a coordinated piece of promotional activity in the period Jan 1 2017 to Feb 28 2018. The activity may have been conducted in conjunction with industry partners but must clearly have been led by the agent. Written submission.

This category is now closed

Provide evidence of any claims, particularly relating to ROI and business generated

  • Innovative thinking
  • Strong planning and implementation
  • Identification of target audience
  • Consideration of media utilised
  • Clear messaging
  • Staff involvement
  • Excellent customer engagement
  • Proof of ROI and business generated

Best Use of Social Media Award

An agent or agency which has best utilised social media to improve their business. Written submission.

This category is now closed

Provide evidence to support claims of business success:

  • Well-planned activity utilising at least one social media channel (eg Facebook, Twitter)
  • Strategy behind selection of channels
  • Clear idea of performance measurement (eg increased sales, brand awareness, customer engagement)
  • Consistency with offline activity
  • Innovative concept and content
  • Allocation of responsibilities
  • Engagement with customers/new business
  • Clear and consistent messaging
  • Proof of ROI and success

Aspire Awards

Aspire Extra Mile Award

An Aspire Travel Club agent member who has done something extraordinary that was above and beyond the norms of customer service. This could include spending months securing a booking or assisting a client during their travels. Written submission from agent or an Aspire supplier.

This category is now closed

Aspire Independent Agency of the Year

An independent agency branch or chain whose staff continuously focuses on growing luxury sales and show dedication to learning more about the sector through attending Aspire events, and events hosted by suppliers. Written submission from agent or an Aspire supplier.

This category is now closed

Aspire Homeworker of the Year

A homeworker who focused on growing luxury sales and show dedication to learning more about the sector through attending Aspire events, and events hosted by suppliers. Written submission from agent or an Aspire supplier.

This category is now closed

Aspire Agent of the Year

An Aspire Travel Club agent member with proven sales performance and who shows dedication to learning by attending events and having good relationships with suppliers, a clear demonstration of engagement with the local community to encourage new and loyal business, and customer service. The agent attends events hosted by Aspire, or supplier members, and follows up to cement the relationship further. Written submission from agent or an Aspire supplier.

This category is now closed

CLIA Cruise Master Award

CLIA is looking to recognise a CLIA member who has reached the ultimate level of accreditation at CLIA through the online CLIA Learning Academy. The winning travel agent will also be able to demonstrate that they can inspire other travel agents, and be a true ambassador for the industry.

This category is now closed

Nominees should provide:

  • Maximum 250 words written submission on: What it Means to be a CLIA Master, and what steps you have taken to share your knowledge and expertise with colleagues.
  • A picture/ photo that you feel represents cruising